Introducing the four basic communication skills; speaking, listening, writing and reading, this book will ensure you will be able to:

• Deliver your message effectively
• Listen to and hear what others are saying
• Present your work and information clearly and be effective in all your correspondence

This revised and updated edition incorporates all new developments in communication technology and the subsequent challenges and issues presented by today’s fast-changing technological world!

Updated legislation relating to data protection, privacy, GDPR, electronic communications regulations, Freedom of Information (FOI) and much more is introduced.

The use of verbal and listening skills, nonverbal and visual communication within an individual and group basis and in both personal and work-related settings is examined.

Key communication skills, topics and advice with practical exercises to strengthen and improve your ability to communicate complete this book.

Nicholas Harvey, MA Communication and Cultural Studies, teaches Communications in Kinsale Campus, Cork College of Further Education and Training.