RETURNS & CANCELLATIONS

Unwanted Items

  • You need to inform us within 15 days of receipt of goods, that you desire to return the item and receive a refund, using our contact us form.
  • It is your responsibilty to return the parcel in secure packaging as only books received in good saleable condition will be refunded.
    You are also responsible for the shipping cost of the return.
  • Once the parcel is received by BOOKS.IE we will refund your full purchase price excluding the shipping cost to you.

*PLEASE NOTE, THE ABOVE DOES NOT APPLY TO BOOKS SPECIFICALLY ORDERED IN AT YOUR REQUEST, AND SUPPLIED TO YOU. THESE ARE NOT RETURNABLE UNDER ANY CIRCUMSTANCES.

Damaged or Incorrect Items

  • You need to inform us within 15 days of receipt of goods, that you have received an incorrect/damaged or faulty items, using our contact us form.
  • We will contact you within 24 working hours to arrange a replacement or refund, depending on the availability of the item.
  • You will not be charged for any new shipment or return of item.

Cancellation of Order

  • Please inform us as soon as possible as we may be able to stop the shipment to you.
  • If the cancellation is made prior to our shipment, we will cancel and refund immediately.
  • If the cancellation is made after our shipment, you will need to await receipt of the item and return the item as set out in the procedure for Unwanted items (above).
  • We would encourage you to inform us via our contact us form again when the returned item/s have been received, so we can monitor.

Confusion?

Should you have any confusion or other return queries please do not hesitate to contact us explaining your issue.

You can contact us via our contact us form or call our customer service team at +353 (45) 880806