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Terms & Conditions

General Disclaimer and Limitation of Liability

All Information posted on or made available on this website is provided on an as is basis, and Books.ie hereby disclaims any warranty or condition of any kind, express or implied, including without limitation, warranties of merchantability, fitness for purpose, title and against infringement.

Books.ie disclaims any warranty and makes no representations regarding the quality, accuracy, technical and typographical inaccuracies and errors, completeness, or suitability of the information on the website. All liability of Books.ie howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Books.ie also disclaims any warranty and makes no representations or warranties about the related graphics, photographs, videos, images, blogs, reviews, interviews published on this website or that any software, server related, uploads or links are free of viruses or other harmful components.

Books.ie disclaims any duty to make current or accurate or otherwise update any information on this site.

Books.ie shall have the right in its absolute discretion at any time and without notice to delete, add to or otherwise change any product or book information, including the price, availability, functionality or performance thereof or any other terms and conditions relating to their sale at any time and without notice.

Information on this site may not be applicable in all parts of the world - including the availability and specifications of particular book products.

In no event Books.ie, its Directors and employees may be liable for any damages whatsoever arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, and claims of third parties.

Data, book information, cover images, photographs and information is provided for information and trading purposes. Neither Books.ie nor any of its data or content contributors shall be liable for any errors in the content, or for any actions taken in reliance thereon. By accessing the Books.ie website, a user agrees not to redistribute the information found therein.

Linked Sites

Books.ie has many links to other sites which are, by their very nature, independent and under their own operation and terms and conditions. You recognise that Books.ie has no control over these Linked Sites and their respective information, and you accept that Books.ie provides no guarantee as to the accuracy, authenticity, reliability of the information contained in such sites.

Site Members

Children

Books.ie can only allow members who are eighteen years and over, as credit card purchases, via a member’s basket, can only be legally binding to adults. We would encourage children to use the site only with the involvement of a parent or guardian.

Registration

Books.ie is open to all viewers to surf, to peruse all the information contained on the site. You will be able to purchase books as a guest on the site but for ease of access on future visits to the site we would encourage you to register on the site.However to participate on the site, whether it is to purchase books (ie commercial involvement) or to interact via blogs, comments and reviews (ie community involvement), you will need to firstly register as a member.

Signing up as a Member

When you register with Books.ie website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

When you register you will be requested for your postal residential address. This will be used for delivery of any goods ordered via your basket. Please ensure this is address is accessible to the couriers that we will use on your behalf. Remember Books.ie cannot be held liable for books not delivered by the courier due to the courier not being able to find the address, being able to deliver into your hands or safe onto your residential property

Community involvement (Interaction with the wider Irish Community via blogs, reviews, and comments)

By registering as a member you accept and warrant to Books.ie the following:

You are liable for anything that you post to Books.ie, whether in a blog, a review, comment, what’s up, or other.

Anything deemed inappropriate or unsuitable, unlawful, obscene, offensive, defamatory will be summarily removed from the site.

Content reported as unsuitable or inappropriate by general site members will be reviewed by Books.ie and if deemed to be in conflict with Books.ie values and ethos - said content will be removed within 24 hours of the issue being reported.

Whatever interactions you seek to pursue with other site members are entirely at your own risk. Once again, if you violate good standards of behaviour, use offensive language your account will be suspended or even removed from the site.

All material you submit to us is your own original work and that you own the copyright and any other relevant rights. Should you quote from other sources you will acknowledge the source.

You agree to not use the site for any fraudulent unlawful purpose, nor to post material that is in breach of copyright, injurious or objectionable to third parties; or which consists of or contains software viruses

You will not use your membership privileges to solicit any political, commercial, or illegal activities; nor to promote or to catalyst chain letters, mass mailings or any "spam"

You indemnify Books.ie in full against any third party claims or liabilities or costs or damages arising out of any material that you as a member have posted on the site

 

Books.ie reserves the following rights in terms of member’s submissions to the site:

Books.ie accepts no liability for material submitted by members, in terms of its content, accuracy, or suitability.

Books.ie reserves the right to edit, delete, extract text or graphics prior and after publication on the site, or to refuse publication.

Books.ie reserves the right not to have to explain its reasons or to enter into any communication with a member or non-member, for disallowing publication of material it deems not appropriate to the ethos, values of the site

Books.ie reserves the right to cancel your membership and accessibility to the site should we believe you have breached the terms and conditions in any way.

Commercial Involvement (Purchase of books and use of the Shopping Basket)

By registering as a member you will gain access to purchase books from the site’s catalogue through the Shopping Basket.  Books.ie desires that your purchase experience be a pleasant one. With that in mind please note the following procedure of purchase, including responsibilities and rights

Credit Details:

You accept responsibility to keep your password safe and to change it should you suspect that it has been compromised

You accept responsibility to maintain and update your credit details

Contract:

Any contract for purchase made through Books.ie will be with Compass Ireland Independent Book Sales Ltd, trading as Books.ie whose registered office is situated at 38 Kerdiff Avenue, Naas, Co Kildare, Republic of Ireland.

Books.ie must receive payment for the complete order of books and shipping, before your order can be accepted, and the contract formed. Payment is taken when the order is processed by you.

Books.ie will email confirmation that your order has been received to your listed email off your member profile. We will confirm your name, delivery address, order number and the total price.

Books.ie acceptance of your order brings into existence a legally binding contract between us on these terms. A member may not change any part of the contract at this point.

Any books on the same order from you but not listed on the confirmation email do not form part of this contract. Books where delivery is delayed or where books are now no longer available will be confirmed on a separate email.

Books at incorrect price or stock unavailable:

Books.ie will endeavour to have up to date and accurate information on the site about the price and stock availability of all titles in the catalogue. This information may not always be correct due to unforeseen circumstances beyond our control.

Books.ie reserves the right to withdraw from any contract in the case of unforeseen errors or inaccuracies regarding the books appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will email you with this information as soon as possible. This will be to inform you of the correct price of the book and to ask you if you wish to continue with the order at the amended price, or with new edition, or to cancel the order altogether.

Should any book be unavailable, you will be refunded as soon as possible but not later than twenty working days of your original purchase

Delivery

Books.ie will use a courier or postal service on your behalf to deliver the books to the address listed on your member profile

Once your order has been accepted, Books.ie will endeavour to get the books to you as soon as possible

Once we have dispatched your book product, you will become the owner of the goods

Once your parcel has left our building the parcel will become your property

Money Back Guarantee for members (does not apply to trade members)

We want our members to be satisfied with their book purchases from Books.ie. No reason needs to be given for returning your purchase.

Returns

To enable you to return or to cancel your purchase you will need to adhere to the following procedure:

You may return any purchase within twenty working days of placing your order. After this period Books.ie reserves the right to refuse acceptance of your return or to refund your account for the return.

Should you wish to cancel your purchase prior to receiving the purchase, you must notify us as soon as possible using the contact us form.

Should the order not have been despatched by us, then we will refund you as soon as possible.

Should the order have already been processed by us and already be in transit to you, we will send you a returns authorisation number to allow you to return the parcel once you receive it.

Do not open the parcel but re-label it with our address (which you will find on the parcel).

Returning the parcel is at your own cost and risk. Do not simply write Return to Sender, as the return freight cost needs to be covered by you.

Should you wish to cancel your purchase after receiving the purchase, you need to inform us using the contact us form.

We will then supply you with a returns authorisation number to allow you to return the parcel.

The parcel needs to be repacked carefully and securely, keeping in mind that any parcel damaged in transit resulting in the book product being damaged will mean you will not receive a refund

Returning the parcel is at your own cost and risk.

Books.ie will deem the parcel returned only once it has arrived back in our warehouse and all the above procedures have been adhered to.

Books returned damaged, used, marked, bent spine, soiled, or not in the condition in which it was supplied, will not result in a return credit refund on your account

Books.ie will only pass a credit refund on your account once the procedure above has been followed

Liabilities on Delivery

Should your purchase include a damaged or incorrect book, you need to inform us with clear and full details using the contact us form. You will need to inform us within ten days of receipt of the goods

Should your ordered books not arrive within 30 days of the order being placed you will need to inform us of this using the contact us.  Books.ie shall have no liability unless we are informed via the contact us form and within the time frame.

Books.ie  shall have no liability to you on goods not received, short supplied, received damaged, unless you have notified us of the problem in writing via the contact us form and within the stipulated time frames.

Books.ie will not be liable to you for any indirect, consequential loss or damage to your goods, Force Majeure, either in transit to you or in transit back to Books.ie, or due to circumstances beyond Books.ie’s control.

Should  there be a problem and the above procedures have been followed, Books.ie will make good any shortage, or non-delivery. Books.ie reserves the right to use one or more of the following actions, in order to solve the problem:

Make an attempt to track the order with the courier

Replace defective, damaged books at Books.ie expense

Refund to you the original amount paid via the original method of payment

Customs and Value Added Tax (VAT)

VAT

Books.ie is obligated, by laws governing member countries of the European Union, to charge a Value Added Tax (VAT) on books sold into countries within the European Union (EU). VAT is charged in accordance with the local legislation in each member state.

All books on the Books.ie site are free of VAT within Ireland the Republic of Ireland, in accordance with Ireland’s governing law concerning VAT on books at this time. Should you be purchasing from within another European country where VAT is applicable to book product purchases this amount will be displayed in checkout once we know the destination of the goods.

On the confirmation page of the order you will be able to print off a VAT receipt for your order.

At the present time EU VAT rates on books are:

COUNTRYRATE
Austria 10%
Belgium 6%
Bulgaria 20%
Cyprus 5%
Czech Republic 9%
Denmark 25%
Estonia 5%
Finland 8%
France & Monaco 5.5%
Germany 7%
Greece 4.5%
Hungary 5%
Ireland 0%
Italy 4%
Latvia 5%
Lithuania 5%
Luxembourg 3%
Malta 5%
Netherlands 6%
Poland 0%
Portugal 5%
Romania 9%
Slovak Republic 10%
Slovenia 8.5%
Spain 4%
Sweden 6%
United Kindom 0%

Under EU VAT legislation certain book products, such as audio books, e-books, books with CDs, or DVDs or toys or  any other added value items, may not be eligible for reduced-rate VAT and in those cases the standard VAT rate of 23% will apply. Goods sold and despatched to addresses outside of the European Union are generally not subject to EU VAT.

Customs

Customs may apply within your country of destination of books ordered.  You may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. Books.ie has  no control  or liability over these charges and cannot predict what they may be. As the purchaser of book product from Books.ie you are considered the importer of said book product and must comply with all laws and regulations of the country in which you are receiving the goods.

Complaints

Books.ie desires to offer a superior customer service to its members. It is accepted that in a real world not all things will go according to plan and that issues or disputes may arise.  It is our desire to resolve any issues at the earliest opportunity and we invite members who feel their complaint has not been adequately addressed to send a letter to

The Customer Service Manager

Books.ie

38 Kerdiff Avenue

Naas

Co Kildare

REPUBLIC OF IRELAND

 

All replies to letters received by Books.ie will be sent via email to the member’s registered email address.

E-Communication

All communication between you the member and the staff at Books.ie will happen electronically via email or by posting on the Books.ie site. By entering a contract with us to be a member on the site and to purchase book product from us, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you via your member’s registered email address will satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Governing Law

These terms and conditions shall be construed in accordance with the laws of Ireland and the courts of Ireland shall have jurisdiction to resolve any disputes between you and Books.ie.

Contact Us

Email: contactus@books.ie

Phone: +353 (45) 880806

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