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Privacy Policy

This Privacy Policy explains how we manage your personal information that we collect about you. Please read this Privacy Policy before using our website BOOKS.IE (our "website") or submitting any personal information. By using our website, you are accepting the practices described in this Privacy Policy.

This privacy policy sets out how BOOKS.IE uses and protects any information that you give BOOKS.IE when you use this website. BOOKS.IE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. BOOKS.IE may change this policy from time to time by updating this page. We will inform you of any changes to our Privacy Policy in the future.

What we collect

We may collect the following information from you:

  • First Name, Last Name
  • Contact information including email address and telephone number
  • Shipping and Billing address
  • Sign up time and date
  • Newsletter subscription (only if you have opted-in)
  • Transaction data (items purchased, number of items purchased, order value, order time and date)
  • Cookies (please refer to Cookie Policy section)
  • Google Analytics (no personal identifiable information is passed on - all information is anonymised)

All the above historic data is kept within your account for reference purposes by you in the future. If you wish for this data to be removed please refer to our Right to be Forgotten section.

Where we collect

We only collect the following information via:

  • Account registration
  • Checkout
  • Contact Us form
  • Newsletter subscription

What we do with the information we gather

  • The information that we gather is for the purpose of processing your order/s, in an efficient and accurate manner.
  • We may periodically send newsletters about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This will only apply if you have opted in to receive our newsletter.
  • Any data received via email or forms will never be used for other purposes.

Right to be Forgotten

If you wish to delete your account/leave and have your data removed, please contact us at contactus@books.ie and we will remove all data associated with you.

Security

We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

Cookie Policy

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies?

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us

How to opt-out of cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue you with a cookie when you log on to our website and you are deemed to have consented to the use of the cookie. The purpose for which the cookie is used is for identification of a specific user during a session on our website e.g. when a user is logged on to the website to identify what permissions they have and what items are in their shopping cart. The cookie will be deleted at the end of the website session.

If you do not know what cookies are, or how to control or delete them, then we recommendyou visit http://www.aboutcookies.org for detailed guidance.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Links to social networks

BOOKS.IE carries share buttons to allow users to easily share content through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. BOOKS.IE does not control the use of these cookies and you should check the relevant third party website for more information.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Controlling your personal information

The Acts give you the right to access information held about you. Your right of access to your data can be exercised in accordance with the Acts. You have the right to have any inaccuracies in your information corrected.

We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your membership details at any time by accessing your membership account or by contacting our Customer Services Team or at contactus@books.ie. We may require photographic identification (passport or drivers license) in order for us to authenticate your membership.

Transmission of your data

While care is taken to protect your personal information received from you via our website, unfortunately no data transmission over the Internet is guaranteed as fully secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, however, we are required to protect it in accordance with the Acts.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at our hosting company, SiteGround, which is located in United Kingdom, Europe. You can read SiteGrounds Privacy Policy here. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Newsletters

You have the right to ask us not to process your personal data for newsletter marketing purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”. 

We do not send any of your data to any third parties except to our newsletter mailing provider MailChimp. You can read their Privacy Policy here.

Payment gateways

All payments on our website are done via third party payment gateways which are listed below. We do not hold any personal transaction data.

Global Payments Inc. - You can view their privacy policy here

PayPal - You can view their privacy policy here

Changes to our policy

From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change our Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on our website and you will be notified by email.

Our privacy compliant process

If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact our Data Protection Officer as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.

 

Data Protection Officer

Telephone: +353 (45) 880806
Email: contactus@books.ie

BOOKS.IE Online Privacy Policy Version 2.0

Contact Us

Email: contactus@books.ie

Phone: +353 (45) 880806

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