The Challenger Sale : How To Take Control of the Customer Conversation

Matthew Dixon, Brent Adamson
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€18.99
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Quick Overview

If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best sales people don't just build relationships with customers. They challenge them.

Matthew Dixon, Brent Adamson, and their colleagues at CEB have studied the performance of thousands of sales reps worldwide. And what they discovered may be the biggest shock to conventional sales wisdom in decades.

The Challenger Sale argues that classic relationship-building is the wrong approach. Every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average performance, only one - the Challenger - delivers consistently high performance. Instead of bludgeoning customers with facts and features, Challengers approach customers with insights about how they can save or make money.

They tailor their message to the customer's specific needs. They are assertive, pushing back when necessary and taking control of the sale. Any sales rep, once equipped with the right tools, can drive higher levels of customer loyalty and, ultimately, greater growth.

 

More Information
ISBN/EAN 9780670922857
Author Matthew Dixon, Brent Adamson
Publisher Penguin Random House
Imprint Penguin Life
Publication date 7 Feb 2013
Format Paperback
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