Customer Service

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  1. The Global PR Revolution : How Thought Leaders Succeed in the Transformed World of PR
    Maxim Behar
    €36.99
    "An excellent guide." -Paul Holmes, The Holmes Report PR is everything and everywhere. Now more than ever, managing social media is a nuanced and dynamic field that requires the sophisticated touch of a trained professional.
  2. M-Commerce : Experiencing the Phygital Retail
    Edited by:Punita Duhan, Anurag Singh
    €143.99
    This volume presents a pragmatic approach to understanding and capitalizing on contemporary m-commerce trend.
  3. Premium Is the New Black
    Alan O’Neill
    €16.99
    In a world of dynamic change put Customer Experience at the heart of your decision-making Successful organisations recognise that excellence in customer experience is the new way to differentiate. It is the next great battleground. But ‘ordinary’ customer service is simply not good enough, Premium Is the New Black. 
  4. Crowning the Customer : How to Become customer-driven
    Feargal Quinn
    €12.99
    How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in them.
  5. Customer Service in Ireland
    Suzanne Twomey
    €34.50
    Written For: Any course where FETAC Level 5 Customer Service or Level 6 Customer Care is a module.
  6. Understanding The Customer: The Art of Selling
    Hilary Kenny
    €9.99
    An Irish guide for success in selling. 'Clear, practical and helpful: essential for anyone in the business of selling.' Jerry Kennelly, Entrpreneur
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