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Once a Customer, Always a Customer (3rd Edition)

Once a Customer, Always a Customer (3rd Edition)

Chris Daffy

Availability: In stock

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This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition

- which includes a new chapter on e-service

- Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!

Additional Information

Author Chris Daffy
Publisher Oak Tree Press
Publication date 22 Feb 2001
Format Paperback
ISBN/EAN 9781860761645

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