Skip to Main Content »

£ $
Shopping Cart (0 item)
My Cart

You have no items in your shopping cart.

You're currently on:

Customer Service in Ireland

Customer Service in Ireland

Suzanne Twomey

Availability: In stock

Gift wrap available

Updated edition of this popular text introducing the fundamental principles and concepts of customer service and presenting them in an Irish context.

  • New to this edition:
    • DX Ireland customer service case study
    • The impact of technology on customer service
    • The value of nurturing customer trust and loyalty.
  • Role play guidelines and exercises prompt students to engage in and practise the principles of customer service.
  • Develops the skills to deliver good customer care, meet customer needs and effectively deal with customer complaints.
  • Leads to an understanding of the role of customer service in organisational effectiveness.
  • Presents Irish consumer legislation throughout and includes the rights of the individual where relevant.
  • Guides the student through the preparation and implementation of a customer care plan.
  • Includes sample FETAC Level 5 exam papers, general exam questions and exercises.

WRITTEN FOR: Any course where FETAC Level 5 Customer Service or Level 6 Customer Care is a module.

Additional Information

Author Suzanne Twomey
Publisher Gill Books
Publication date 17 Feb 2012
Format Paperback
ISBN/EAN 9780717152605

Product Tags

Use spaces to separate tags. Use single quotes (') for phrases.

Contact Us


Phone: +353 (45) 880806

Facebook  Twitter  Pintrest  Google +

Also check out our BLOG

This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. To opt-out of cookie use find out more here.