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Crowning the Customer : How to Become customer-driven

Crowning the Customer : How to Become customer-driven

Feargal Quinn

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$15.02

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in them.

How to become Customer Driven

Customer service is the competitive business battleground of the twenty-first century.

This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style.

He explains: The 'Boomerang Principle' (bringing the customer back)

How to get the feel of the market place

How to listen effectively to the customer

Customer panels

Why you should increase the number of complaints

How to introduce fun and surprise into business.

An essential handbook for managers, company directors, employees and students.

Additional Information

Author Feargal Quinn
Publisher The O'Brien Press
Publication date 16 May 2006
Format Paperback
ISBN/EAN 9780862789527

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