Customer Service

"An excellent guide." -Paul Holmes, The Holmes Report PR is everything and everywhere. Now more than ever, managing social media is a nuanced and dynamic field that requires the sophisticated touch of a trained professional.

This volume presents a pragmatic approach to understanding and capitalizing on contemporary m-commerce trend.

In a world of dynamic change put Customer Experience at the heart of your decision-making

Successful organisations recognise that excellence in customer experience is the new way to differentiate. It is the next great battleground. But ‘ordinary’ customer service is simply not good enough, Premium Is the New Black. 

Using the greatest material from his popular Blog Maverick, Cuban has collected and updated his postings on business and life to provide a catalog of insider knowledge on what it takes to become a thriving entrepreneur. 

An Irish guide for success in selling. 'Clear, practical and helpful: essential for anyone in the business of selling.' Jerry Kennelly, Entrpreneur

A world-renowned innovation guru explains practices that result in breakthrough innovations